Booking confirmation and changes
Once an online booking has been completed, Acuity sends a confirmation email and a reminder 24 hours before the appointment. Check that the treatment, date and contact details are correct.
The confirmation email includes a link to cancel or reschedule until 24 hours before your scheduled appointment. For changes within that period, contact us directly. We reserve the right to charge for last-minute cancellations to recover lost business; ask the team about your specific booking if you are unsure.
Payment and voucher codes
The current booking information offers payment by card at the time of booking, through a link in the confirmation email, or by cash or card after treatment. Use the options shown for your appointment. Treatment prices are provided as a guide to the menu; check the selected option before completing your booking.
Enter a Treatment Rooms voucher code at the final booking step. If you have a third-party voucher such as SpaFinder, mention it in the notes and contact us if you need help confirming its use.
Gift voucher validity and delivery
Treatment Rooms vouchers are valid for six months from the issue date. They are transferable and may be used towards any of our massage or holistic treatments. A voucher purchase does not reserve an appointment or guarantee availability on a particular date.
After an order is processed, the voucher is available as a PDF suitable for printing or emailing. You may request a hard copy for posting or collection, and a personal message, in the purchase notes. Contact us to confirm any time-sensitive postal arrangement. Add the recipient’s name in the notes to help if a voucher is lost.
Two people at the same time
Our double room can accommodate simultaneous treatments for partners, friends or family. These must be arranged directly because the online calendar does not show paired availability. Request a Couples Massage to confirm the therapists, treatments and total price before planning a shared visit.
Suitability, access and purchase questions
Tell us about relevant health conditions, pregnancy, recent operations or injuries before treatment. Our pregnancy massage policy is from 13 weeks in an uncomplicated pregnancy. Treatment may need to be adapted or postponed if it is unsuitable. The rooms are on the second floor with stair access; please ask about access before booking if needed.
For questions about refunds, an expiring voucher, a lost confirmation or a purchase problem, contact the team with your order details. Nothing here is intended to limit your statutory rights.